Shipping & Returns



At we take great customer service very serious.


Every order is shipped within 24 hours of receipt. It takes more than just saying we ship within 24 hours to make it happen. This is exactly what our customers have come to expect from us. We ship large orders, small orders, custom blend orders and your order within 24 hours. We know that when you have paid your money, you expect service from us and that is what we deliver. We also take special requests. We know that our business depends on having great customers like you. When you buy doll hair or other products from us you will be taken care of, and your purchase will be shipped quickly.

At we have a great selection of doll restoration products. We listen to what you wanted and constantly add new products to help you with doll restoration and customizing. Whether it is our KatSilk® Doll hair in over 180 colors plus custom blends, our KatSilk® Doll Paints in over 60 shades of exact matches to vintage dolls ( with 40 more coming), our KatSilk® Flocking in over 40 colors, or any of our other award winning products. Our goal is to give you a great selection of doll products.

We deliver our products at the very best price possible. Our automated equipment investment allows us to achieve greater and greater levels of efficiency and quality control to constantly deliver our products at better and better prices.

Returned merchandise is accepted within 30 days, unopened, except for custom blended colors for store credit. Exchanges are accepted except for custom blends.

We ship to all countries.'s customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

At we deliver our products at the very best price possible. Our shopping cart estimates international shipping costs using the United States Postal Service. We are usually able to ship internationally for a lower price than estimated by USPS.

Contact us at or call 806-206-5715 9am to 5pm CST.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed





Tyler, Kitty, Sydney, Matt O'neil is a registered trademark of the Tonner Doll Company, Inc. Bratz is a registered trademark of MGA Entertainment. Monster High, Liddle Kiddles, Barbie, Ken, Skipper, Midge, Teresa, etc are registered trademarks of Mattel, Inc. I am not a representative or an employee of Mattel, Inc. or affiliated with Mattel, Inc. in any way. The word Barbie, Fashion Royalty, Poppy Parker, Integrity, Momokois used without authorization and is for reference purposes only.

KatSilk® is a trademark of A Gray Agency Inc. company.

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